Dear Users / 亲爱的用户。
We would like to apologize for the slow reply rate from support staff.
As you know support duties are mainly fulfilled by me "Shifty". I have recently lost my father and due to this I have been a lot less available for answering questions and solving user problems.
如你所知，支持职责主要由我 "Shifty "完成。 我最近失去了我的父亲，由于这个原因，我在回答问题和解决用户问题方面的时间少了很多。
If you need to freeze your account due or if you have a different question or problem please open a ticket here:
Please do not open more than one ticket.